Booking & Appointment FAQ’s
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Scheduling an appointment is easy! You can book an appointment by calling our office during business hours or send an enquiry through our website and we can assist over email. Simply let us know your preferred date and time, and our team will confirm your appointment.
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Appointments are required for all our auto body repair services, including collision repairs, dent removal, paintwork, detailing, and more. Booking an appointment ensures that our team can allocate the necessary time and resources to address your vehicle's needs.
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While we strive to accommodate urgent repair requests whenever possible, same-day appointments may be subject to availability. We recommend calling our office directly to inquire about scheduling a same-day appointment for urgent repairs.
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We recommend booking your appointment as far in advance as possible, especially for non-urgent repairs or services. This allows us to better plan our schedule and ensure that we can allocate sufficient time to complete your repairs to the highest standards.
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When booking an appointment, please provide details about your vehicle, including the make, model, year, and a brief description of the repairs or services needed. This helps us better understand your requirements and prepare accordingly.
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Yes, we have a cancellation and rescheduling policy in place. While we understand that unforeseen circumstances may arise, we kindly request that you provide us with advance notice if you need to cancel or reschedule your appointment to avoid any inconvenience.
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We generally prefer that vehicles are dropped off during our regular business hours to ensure that our team is available to receive and assess your vehicle. However, in special circumstances, alternative arrangements may be possible. Please contact us to discuss your specific needs.
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If you're running late for your appointment, please notify us as soon as possible. While we'll do our best to accommodate late arrivals, please understand that delays may impact our ability to complete your repairs within the scheduled timeframe.
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The duration of your appointment will depend on the nature and extent of the repairs or services needed for your vehicle. Our team will provide you with an estimated timeframe when booking your appointment, and we'll keep you updated on the progress throughout the repair process.