End of Lease Process Overview

1. Initial Consultation:

   - The process begins with an initial consultation, either in-person, over the phone, or via email. During this consultation, our team discusses the customer's end-of-lease requirements, including any specific concerns or areas of focus. 

2. Vehicle Inspection:

   - Next, we conduct a comprehensive inspection of the vehicle to assess its condition and identify any areas that may require attention before returning it to the dealer. This inspection covers both the exterior and interior of the vehicle.

3. Customised Service Plan:

   - Based on the inspection findings and the customer's preferences, we develop a customised service plan tailored to address any damage, wear, or other issues discovered during the inspection. This plan may include a combination of repair, restoration, and detailing services.

4. Service Execution:

   - Our skilled technicians then proceed to execute the agreed-upon service plan with precision and care. From dent repair and paintwork restoration to interior refurbishment and detailing, every aspect of the service is carried out to the highest standards of quality.

5. Quality Assurance:

   - Throughout the service process, we adhere to strict quality assurance protocols to ensure that all work meets our exacting standards. We meticulously inspect each repair and restoration to verify that it meets or exceeds customer expectations. 

6. Final Inspection:

   - Once the service is complete, a final inspection is conducted to verify that all work has been successfully completed and that the vehicle meets the necessary end-of-lease requirements. This final inspection ensures that the vehicle is ready to be returned to the dealer without any issues.

7. Customer Feedback:

   - We value customer feedback and encourage customers to review the service provided. Feedback helps us continuously improve and enhance our services to better meet the needs of our customers.

8. Completion and Return:

   - With the service successfully completed and the vehicle restored to its optimal condition, we coordinate with the customer to arrange for the vehicle's return to the dealer. Our goal is to ensure a seamless and stress-free end-of-lease experience for our customers.

9. Follow-Up:

   - After the vehicle has been returned to the dealer, we follow up with the customer to ensure their satisfaction with the service and address any additional questions or concerns they may have.