Insurance Work Service Process Overview

1. Initial Consultation and Assessment:

   - The process begins with an initial consultation and assessment of the vehicle's damage. Our experienced team conducts a thorough inspection to accurately determine the extent of the damage and identify any underlying issues.

2. Insurance Claim Initiation:

   - Once the damage has been assessed, we assist the customer in initiating an insurance claim with their provider. Our team communicates directly with the insurance company to provide all necessary documentation and information to facilitate the claims process.

3. Approval and Authorisation:

   - Upon receiving approval from the insurance company, we proceed with scheduling the necessary repairs. Our team coordinates with the customer to ensure convenient scheduling and logistics. 

4. Repair Planning and Execution:

   - With the repair plan in place, our skilled technicians begin the repair process using manufacturer-approved techniques and genuine parts. Whether it's dent repair, scratch removal, or collision damage repair, we ensure the highest quality workmanship and attention to detail.

5. Regular Updates and Communication:

   - Throughout the repair process, we provide regular updates and communicate with the customer to keep them informed of progress. Any unexpected findings or delays are promptly communicated, and we work closely with the customer to address any concerns.

6. Quality Assurance and Final Inspection:

   - Once the repairs are complete, a thorough quality assurance inspection is conducted to ensure that all work meets our stringent standards. We verify that the repairs have been executed to the customer's satisfaction and that the vehicle is restored to its pre-accident condition.

7. Customer Approval and Delivery:

   - Upon completion of the repairs, we invite the customer to inspect the vehicle and ensure they are satisfied with the work performed. Once approval is obtained, the vehicle is ready for delivery, and we coordinate with the customer to arrange pickup or delivery according to their preference.

8. Follow-Up and Customer Satisfaction:

   - After the vehicle has been delivered, we follow up with the customer to ensure their satisfaction and address any additional questions or concerns they may have. Our goal is to provide a seamless and stress-free experience, from start to finish.