Dent Repair Service Process Overview
1. Initial Assessment:
- The process begins with an initial assessment of the vehicle's dents. Our skilled technicians carefully inspect each dent to evaluate its size, location, and severity.
2. Repair Method Selection:
- Based on the assessment findings, we determine the most suitable repair method for each dent. This may include traditional dent repair techniques or paintless dent repair (PDR) for minor dents.
3. Preparation:
- Before beginning the repair process, the affected area is thoroughly cleaned and prepared to ensure optimal adhesion and paint blending.
4. Dent Removal:
- Our technicians use specialised tools and techniques to gently massage the dented area from behind, gradually pushing the dent back into its original shape.
5. Paint Restoration (if necessary):
- For dents that have damaged the paint surface, our technicians carefully restore the paint finish to ensure a seamless blend with the surrounding area.
6. Quality Inspection:
- Once the dent repair is complete, a thorough quality inspection is conducted to verify that the repair meets our exacting standards and achieves a flawless finish.
7. Final Touches:
- Any final touches, such as polishing or waxing, are applied to the repaired area to ensure a smooth and uniform appearance.
8. Customer Approval:
- Before finalising the repair, we invite the customer to inspect the work and ensure they are satisfied with the results. Customer feedback is valued and any additional adjustments are made as needed.
9. Completion and Documentation:
- With the customer's approval, the dent repair is considered complete. Documentation of the repair work is provided for the customer's records, including any warranty information if applicable.
10. Customer Satisfaction Follow-Up:
- After the repair, we follow up with the customer to ensure their satisfaction and address any questions or concerns they may have. Our goal is to provide a positive and hassle-free experience from start to finish.
